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Mahorall Farm Cider

 

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Frequently asked questions
Mail Order Cider

Frequently Asked Questions

 

 

1 - I dont know how to use the paypal system - can I send a cheque?

We use Paypal because it is a recognised and safe system to pay us. if you are not happy in using it you may send a cheque however there will be a slight delay until we are sure that the money clears to our account. We will contact you when we receive the cheque and then when we are due to dispatch the cider.

2 - Wednesday is not a good time for the cider to be delivered - can we have it delivered another day?

Wednesday is our main delivery day however we could possibly arrange for it to be delivered another week day. Contact us and we we will do our best to accomodate you.

3- I will not be at the address when it is due to be delivered

Our courier does not require a signature from you however you must inform us of where to leave the cider ie in porch, next door neighbour or in garage. If there is a problem then the courier will attempt to deliver it again.

4 - How long does the cider keep for?

The bottled cider has been pasteurised and will keep for several months

The still cider ideally needs to be kept cool and will last for approximately a fortnight after arriving

5 - Can I send the cider to a different address for a gift?

Yes as long as the person is over 18 years of age

6 - What happens if the there is a problem - it does not arrive or the bottles are broken

In the unlikely event there is a problem then please contact us immediately and we will do our best to sort it out